Frequently Asked Questions
We have the solutions to your questions below ! Feel free to Contact Us for more enquiries!
Returns, Refund & Delivery
I would like a refund
We are sorry to say that we do not provide any refund. However, if your item falls under the below category, you are eligible to exchange your item:
- Damaged pen head
- Damaged pen
- Leak
- Empty pen
Refer to our refund and exchange policy here
I would to exchange my item
Should your item falls under the below category, you are eligible to exchange your item:
- Damaged pen head
- Damaged pen
- Leak
- Empty pen
Refer to our refund and exchange policy here
Do you ship internationally?
Yes we do ship to the countries below:
- Singapore
- Brunei
- Thailand
- Australia
However, do note that shipping rates are based on weight that is calculated at checkout.
What are the methods of delivery used for local orders?
We use registered mail services for all local orders (West and East Malaysia inclusive):
- JNT
All orders are processed within 1-2 business days and required another 2-7 days for delivery
Click here to track your order!
About DSTAIN Instant Stain Remover
What is DSTAIN?
DSTAIN is a portable instant stain remover that is able to remove certain fresh stains on some fabric types.
Is DSTAIN made eco-friendly ?
Fret not as the DSTAIN Instant Stain Remover is made with 100% eco-friendly ingredients that do not harm the environment.
Where is DSTAIN manufactured?
DSTAIN is manufactured in China and 100% tested in Malaysia.
How do I use DSTAIN ?
Click here to view a tutorial that shows you how to remove your stain effectively.
Does DSTAIN destain everything?
DSTAIN works best on removing most fresh stains that includes coffee, wine, ketchup, most general food stains, cosmetics, pen inks and even dry blood.
DSTAIN is 100% tested by usto make sure our customers gets the best product experience we can provide.
We would also like to thank you for your support. We here at Hygee will play our part and improve product quality, we believe we can achieve a greater height.
What types of fabric can I use DSTAIN Instant Stain Remover on?
The DSTAIN Instant Stain Remover is material friendly on the fabric types listed below:
▸ Linen
▸ Polyester
▸ Synthetic Fabric
▸ Silk
▸ Cotton
▸ Most colorfast washable and dry cleanable fabrics.
** Do note that DSTAIN Instant Stain Remover is not friendly towards wool.
Is DSTAIN single use ?
DSTAIN lasts around 10-20 applications.
** Do note that naturally, bigger stains would require more application to remove.
Where can I keep my DSTAIN?
As DSTAIN was designed to be slim and portable for convenience, DSTAIN can be easily kept in pockets, bags, briefcases, pouches and anything you find that fits it!
Is it safe to let my child use DSTAIN?
Do make sure that your child uses DSTAIN under supervision and care.
Others
I would like to purchase DSTAIN in bulk!
Should you have a large order for DSTAIN Instant Stain Remover, do contact us at hygeemy@gmail.com or +6012-9235235
Let's Collab!
Would like to collaborate to make something cool together? We'd love that!
Contact us here and we'll get back to you ASAP!